So you’ve just started your insurance business and you’ve learned how important it is to have insurance leads knocking on your door on a daily basis.  But what are insurance agent leads really?  You’ll be shocked to learn what the real answer is behind the names, phone numbers and email addresses, and mastering this will help you master your business.

Behind every insurance agent lead is a person.  This person has just submitted their personal information to a person or company that they don’t know in order to get more information on insurance policies.  While this may seem mundane and a non-event for an insurance agent, in order to increase your sales rate dramatically, you have to fully appreciate what this means and what an insurance agent lead is not.

• it does not mean that the person is ready to buy insurance
• it does not mean they want you to call
• it does not mean they want a quote
• it does not mean anything other than this:

in order to fill out some information (a direct mail piece, an Internet form, respond to a telemarketer), that the insurance prospect has SOME motivation, which could be anything.

The insurance prospect may in fact want a quote or they may just want to learn more about how insurance works.  They may in fact be thinking of buying or they may just want to get pricing form you to take back to their own agent.  Since you don’t know their motivation, your first order of business is to find out.

The insurance agent lead could be asking for more information because they’re in the middle of some kind of transition in their life.   Unfortunately, insurance prospects don’t think about insurance when they’re perfectly fine and nothing is happening.  They think about their family, hobbies and work, but they don’t think about insurance.

So it’s reasonable to say that when you get an insurance agent lead, this person or family is in a  transition in their life.  Perhaps they just lost their job, or maybe someone close to them in their family just passed away and they’re starting to think about their own mortality or they got divorced.  Maybe they just had a minor break-in and want to add more coverage to their homeowner’s policy to be ready for the major break-in that they think is coming. While these are all reasonable assumptions about the insurance agent lead, the REAL way to find the motivation is simply to ask the prospect rather than assume.

Here’s what your call sounds like to an insurance agent lead: “Mrs. Smith, I just received your name on a card asking about life insurance.  While I am happy to send you information that would me useful to you, may I ask what motivated you to fill out this card?”

We go into depth about this because it’s the key to making the most from every insurance agent lead.  Each one of these insurance prospects has their own fears, worries and concerns – it’s your job to find out what these concerns are by asking questions and finding out exactly what the prospect seeks.

Once you know what the prospect wants, closing the sale is just as simple as offering it to them in a clear and concise manner that they understand, and making them feel comfortable with you and your company. It may seem trivial, but so very few insurance agents do this before they get into talking product. This puts such insurance agents at a huge disadvantage when it comes time to add these people to their client list.

If you approach every insurance agent lead that comes across your desk like they have a problem that you absolutely have to solve and make it your mission to first find out and then solve their problem, not only will you increase your business, your new clients will thank you for all of your help while you close the sale.

Lastly, you have to realize a difference in expectations when it comes to each insurance agent lead depending on how it is generated.  For example, Internet insurance agent leads expect a completely different level of service (i.e. fast response first by email) than mail order leads do, and vice versa.  Keep this in mind the next time you want to call up an Internet lead and have a serious conversation and save the heavy marketing strategies for leads that have sought you out via more “hands-on” means.